Multi-Channel Support

Touchstone provides a comprehensive platform of multi-channel contact center solutions serving clients across diverse industry sectors.

Services we offer

Today’s businesses require 24/7 responses to customer and prospective customer communications in multiple channels: telephone, email, chat, forms, and all types of social media. We specialize in providing top-quality multi-channel call center services. At Touchstone, we understand that if the contact center fails to handle customer queries stemming from different channels, opportunities and customers are lost. Touchstone can integrate your incoming messaging with your Lead-Gen or CRM system, helping you build successful customer experiences and turn anonymous visitors into useful leads. The result is increased client retention, higher lead-to-sale conversions, and improved customer satisfaction. After all, understanding the customer’s exact needs and meeting their demands is essential for any company to cut through the competition. Our services help increase business sales, test new markets, follow-up via emails, and develop lasting customer relationships.

Proactive Chat

With the ability to quickly answer customer queries, our proactive chat support helps quickly process various customer queries without putting them on hold.

Multilingual Support

We maximize customer interaction and increase operational efficiency by communicating with them in the language that they know best.

24/7 Support

By being available 24/7, our team helps clients enhance and optimize customer satisfaction, loyalty and considerably increase sales.

Lead Generation

We transform visitors and inquiries into high-quality leads ready to convert into sales by improving your customer engagement. Leverage us to grow your sales pipeline by capturing every opportunity.

Re-Engagement

Keep your customer satisfied is often easier than getting a new one. We improve customer retention by reaching out to your aging customer database and re-engaging them with new opportunities and offers.

Get Started with Touchstone