Lowering costs with Visible Benefits

We have a vast array of outsourcing solutions and services. We aim to provide our clients with access to a highly specialized data-driven call center, industry expertise, quality, and productivity.

With our operational excellence, the right technology, and people, we simplify complex end-to-end data-driven call center services while maintaining efficiency and productivity with measurable results.

Who we are?

With our operational excellence, the right technology, and people, we simplify complex end-to-end data-driven call center services, while maintaining efficiency and productivity with measurable results. Our goal is to make your business a remarkable success. Our teams of passionate and creative professionals can translate your thoughts into smart and innovative solutions.

Exceptional Services

Tailored just for you!

inbound

Inbound Services

Our highly-trained, bright, and intelligent professionals answer your calls 24/7. We will cater to all your support needs and even overflow calls. With us, you always enjoy visibility and straightforward pricing. We are available after hours, weekends, and holidays.

outbound

Outbound Services

Being an industry-leading sales call center, Touchstone provides specialized outbound programs that focus on live transfers of exclusive leads, sales, sales qualification, lead warm-up, retention programs, surveys, product promotions, and customer-care outreach.

multichannel

Multi-Channel Support

Nothing beats the personalization we offer; we combine the best technology and human interaction to provide superior customer experiences. Our multi-channel solution offers highly trained e-mail management teams, SMS services, web and chat support, and many more.

Analytics

Call Analytics

We present our clients with high-quality end-to-end data analytics on the performance of different functions about their campaign in the Automotive and Mortgage industry. We help you convert your valuable customer, sales, and market data into data-driven business insights.

data-services

Data Services

Touchstone Communications helps clients manage their data through AI-powered analytics. We generate process innovations with critical data collection, improve delivery time by surveying the calls, and increase revenue through data-based call routing.

102 K+

Calls per day

12 K+

Transcriptions per day

495 +

Associates

90 %

Quality

Get in touch

Interested in our services? Get in touch with Touchstone, and we will make sure that you get the best customer service. Feel free to ping us to ask a question or leave a comment!

Contact No: 817-900-8030
Email: info@touchstonebpo.com